Privacy Policy

Khaas Hub ("we", "us", "our") operates the website khaashub.com. For questions about your data, contact us at info@khaashub.com.

We may collect the following personal information:

• Name
• Email address
• Phone number
• Business name and location
• Messages you send via contact forms
• Chat messages and voice recordings when you use our AI chat or voice assistant widgets

Our website uses AI-powered chat and voice widgets provided by GoHighLevel / LeadConnector, acting as our data processor.

What we collect through the widgets:

• Your name (if provided)
• Email address (if provided)
• Phone number (if provided)
• Chat messages (text you type)
• Voice recordings (audio captured during a voice call)

Why we collect this data:

• To answer your enquiries
• To book appointments on your behalf
• To follow up on conversations and provide support

Who processes this data:

GoHighLevel / LeadConnector acts as our data processor. They store and process data on our behalf under a data processing agreement.

How long we keep it:

We keep chat transcripts for 12 months and voice recordings for 90 days from the date of the interaction, unless you ask us to delete them sooner. Recordings are kept for a shorter period than transcripts because the audio is more sensitive and the transcript carries the same information.

Your rights:

You may request access to, correction of, or deletion of your data at any time by emailing info@khaashub.com. We will respond within 30 days.

• To respond to enquiries and provide quotes
• To schedule and manage appointments
• To improve our services
• To send follow-up communications where you have consented

UK and EU data protection law requires us to have a lawful basis for each purpose. Ours are:

• Contract — to quote for, deliver and support the services you have asked for.
• Consent — for marketing follow-ups, and for the AI chat and voice widgets. You can withdraw consent at any time.
• Legitimate interests — to answer enquiries, keep records of the work, and secure our systems. We balance this against your rights, and you can object.
• Legal obligation — where we must keep records for tax and accounting.

• Enquiries that do not become work: 3 months
• Client records and correspondence: 6 years
• Invoices and accounting records: kept for the period tax law requires.
• Chat transcripts: 12 months
• Voice recordings: 90 days

Our service providers include organisations based outside the UK and EEA — GoHighLevel / LeadConnector and Cloudflare are both based in the United States. Where data is transferred outside the UK or EEA, it is protected by Standard Contractual Clauses or an equivalent safeguard, and we will provide a copy on request.

We do not use advertising or analytics cookies, and we do not track you across other websites.

We do count visits, using Cloudflare Web Analytics. It records the page visited, the site you arrived from, and the country your visit came from — no cookies, nothing stored on your device, and nothing that follows you anywhere else. Because it stores and reads nothing on your device, it is not something we need to ask permission for, which is why it is not part of the cookie settings below.

Your language and currency choices are stored on your own device so the site remembers them between visits. They are never sent to us or to anyone else, and they are exempt from consent because they only do the thing you asked for.

Our live chat and voice assistant, provided by GoHighLevel / LeadConnector, do set cookies. They stay switched off until you agree, and you can change your mind at any time using the cookie settings link in the footer. Refusing has no effect on anything else on this site.

We do not sell your personal data. We share data only with service providers acting as data processors (e.g. GoHighLevel / LeadConnector) who process data on our behalf and under our instruction.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
• Ask for a copy of your data in a portable format

To exercise any of these rights, email info@khaashub.com.

You also have the right to complain to a supervisory authority. Ours is the Information Commissioner’s Office (ICO) (ico.org.uk). You can complain to them without contacting us first.

For any privacy-related questions, contact us at info@khaashub.com.